conversion failure

Hello Maryf,

We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure error when exporting a PDF to Word, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Refer to the following KB doc and try the suggestion File conversion error | ExportPDF

Is it specific to one PDF file or with all the PDF file? Have you tried exporting any other PDF?

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.