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Billinalaska
Participant
May 18, 2014
Question

conversion failure

  • May 18, 2014
  • 1 reply
  • 275 views

Paid a lot of money for this and so far this program will not convert my PDF doc to a Word file.  What is the issue?  It's a document of more than 100 words, and also has some colorized  title pages.  Please advise or refund.

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    1 reply

    S
    Sara_Forsberg
    Inspiring
    May 20, 2014

    Hi Billinalaska,

    I'm sorry you're having trouble converting your file. Do you receive an error when you try to convert the file? Do you have luck converting other files?


    For starters, here are some troubleshooting tips that can help solve conversion errors:

    1. Clear your browser cache (steps to do this vary by browser).
    2. Check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the Internet.
    3. Lastly, if the issue persists after the steps above, please try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/

    If you're using Windows, you can also try downloading the CreatePDF Desktop printer, and using that to convert your file to PDF. Install and configure Adobe CreatePDF Desktop Printer

    Please let us know how it goes.


    Best,
    Sara

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