"conversion failure" message

Hi Chiccofff,

Sorry to hear about the trouble you have experienced.

I believe you have tried conversion online via Adobe Document Cloud where the conversion is keep getting failed?

• Change web browser and try conversion through a different one.
• If you are using free desktop application Adobe Reader DC then you may Sign Out and Sign In back with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.
• If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution
• For testing purpose, please connect the computer to a different network environment like a guest wired/wireless network, or mobile hotspot and try converting the PDF.
• You can also try converting the PDF file to Word on your mobile device, and see if the issue is reproducible.
• You may also refer to File conversion error | ExportPDF Link: https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html

Let us know how it goes.

Regards,

Akanchha