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EEC Hampton
EEC Hampton
Participant
June 5, 2014
Question

Conversion failure when using PDF Pack to convert a publisher file

  • June 5, 2014
  • 1 reply
  • 365 views

Up until the last few months, I used acrobat 8 to convert my church's newsletter from Publisher to PDF for posting on our church website.  When we switched to Windows 8 in January my Acrobat 8 couldn't be installed.  We just registered for the PDF pack with the yearly subscription fee and I have tried twice to convert our most recent newsletter.  Both time the conversion failed with the second time sending the message that the file was too complex or too large to convert.

What do I need to do to make Acrobat XI as least as capable as Acrobat 8 in converting publisher files?

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    1 reply

    S
    Sara_Forsberg
    Inspiring
    June 5, 2014

    Hi eec hampton,

    Adobe PDF Pack and Acrobat XI are two different things. PDF Pack is an online service, whereas Acrobat XI is a much more current version of the Acrobat that you had on your computer until recently.

    There is a file size limit to the files that you convert with PDF Pack (100MB), but even when a file falls below that file size, the complexity of the file (how much text and graphics, and so on) can cause conversion failure. (You could be dealing with bandwidth issues, for example, as the file is uploaded to the Internet for conversion.)

    One option it to convert smaller portions of the newsletter. You can also download a free 30-day trial of Acrobat XI from www.adobe.com/products/acrobat.html, and convert your publisher document using that.

    Please let us know how it goes.

    Best,

    Sara

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