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paulw83685016
Participant
March 5, 2015
Question

Converstion failed PDF to Excel

  • March 5, 2015
  • 1 reply
  • 528 views

Trying to convert PDF to Excel and keeps saying conversion failed.

This topic has been closed for replies.

1 reply

Community Manager
March 5, 2015

Hi paulw83685016,

I'm sorry to hear that you're having trouble converting a PDF file to Excel format. Is the error specific to one file? If so, there may be a problem with the PDF file, which is causing the conversion to fail. Do you know how that PDF file was created? (You can tell my choosing File > Properties in Reader and looking for the PDF Producer on the Description tab.)

For starters, let's try these basic troubleshooting steps:

  • Try to convert a different PDF file.
  • Clear the browser cache and log back in. Make sure that you're using a supported web browser (see System Requirements | Adobe Acrobat Pro and Online Services for a list of supported browsers).
  • Make sure that the file is 100 MB or smaller, as that is the file-size limit for upload to ExportPDF.

If you're still having trouble, please tell us more about the file or files that you're trying to convert.

Best,

Sara