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A
Anonymous
August 19, 2015
Question

Convert pdf file to word .doc file

  • August 19, 2015
  • 2 replies
  • 541 views

I purchased a 1 yr. subscription on 12/30/14 to be able to convert PDF file to Word documents.  However I have been trying to do this and when I choose to Export the selected file it takes me to a sales page to purchase a plan instead of exporting the file. I have signed into my acct and it recognized me because my name is displayed.  Any help would be appreciated.  Btw, I did check to make sure there was not security on the pdf file preventing it from being exported.

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2 replies

antonio sobrinc3569746
antonio sobrinc3569746
Participating Frequently
August 20, 2015

Hello; good evening; When attempting to export the "FILE" probably the antivirus is unable to send. Repeat the action and try to send to another address. If it does not have to review the installation of antivirus.

See you soon;

success !!!

Abs ...

S
Sara_Forsberg
Inspiring
August 19, 2015

Hi pennylynn76,

For starters, please make sure that you're logging in with the same Adobe ID/email address that you used to sign up. It may be that you have multiple Adobe accounts, and aren't logging in with the correct one. When I check your account using the email address that you use here in the forums, I don't see any subscriptions linked to that email.


Best,

Sara

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