Convert pdf to word error message "conversion failure", where can I find out more info why conversion failed?

Hi bergmanc,

It sounds like there may be an issue with the file that you're trying to convert. Have you tried to convert other files? If so, are they converting without error?

Please tell me a little more about the file that you're trying to convert. For example, what is its file size, how many pages does it have, are there lots of graphics, or a mix of fonts? If the file is complex, it may be that the ExportPDF service is timing out before it can complete the conversion process. It also possible, that the PDF may not be written properly, if t was created by a third-party appellation.

You can simplify the conversion process by disabling OCR as described here: How to disable Optical Character Recognition (O... | Adobe Community (but this solution isn't optimal if the PDF was created from a scanned document.)

Please let us know a bit more about your file, and we'll see what we can figure out.

Best,

Sara