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D
DianeGUK
Participant
September 26, 2013
Question

Converted files won't open

  • September 26, 2013
  • 2 replies
  • 1071 views

I downloaded the AdobeM Convert Excel but the converted files won't open.  They have an xlxs end.  I run Windows XP.   What can I do about this?

This topic has been closed for replies.

2 replies

lserghio
lserghio
Participating Frequently
September 29, 2013

Dear Diane,

Would you please clarify which Adobe product you are referring to?  In your post, you mention that you downloaded the "AdobeM Convert Excel"?

Are you referring to the Adobe ExportPDF online service? If yes, there is nothing to download in order to access and use the service. You simply sign in with your Adobe ID here.

Regarding required Operating System and other System Requirements in order to use the Adobe ExportPDF service, you can find all the details listed on the System Requirements Page.

Please let us know if this helps and if there is any additional information we can provide,

Regards,

Laura.

D
DianeGUKAuthor
Participant
September 30, 2013

Hi

It is as you say Adobe ExportPDF and I paid my £12.60 or whatever it was

into to access the program. Unfortunately at no time was I informed

that I needed specific specifications in order for it to work. I cannot

open the .xlsx files on my computer my Excel program is 2002 I believe.

I just feel rather aggrieved that I bought something I cannot use.

Diane

Diane Graham

Chapel End, Keys Lane, Priors Marston, Southam CV47 7SA

Telephone: +44 (0) 1327 260655

Mobile: 07531062817

Email: dg@alagram.co.uk

H
Adobe Employee
H_Spector
Adobe Employee
September 26, 2013

Hi,

Do you have Microsoft Excel 2007/2010, or 2003 on your XP?

If you have Excel 2003 below site may help you:

http://support.microsoft.com/kb/924074

Thank you.

Hisami   

D
DianeGUKAuthor
Participant
September 29, 2013

Thank you for your response. I am most annoyed at Adobe that they did

not mention during the process what specific operating system I should

have before I bought the product. If you could let me know if there is

someone should contact regarding this I would be most grateful.

Diane

Diane Graham

Chapel End, Keys Lane, Priors Marston, Southam CV47 7SA

Telephone: +44 (0) 1327 260655

Mobile: 07531062817

Email: dg@alagram.co.uk

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