Skip to main content
goldenretriever2014
goldenretriever2014
Participant
November 4, 2014
Question

Converted PDF files to Excel and am unable to download both files

  • November 4, 2014
  • 1 reply
  • 363 views

I have never had any issues in the past downloading files, however I am unable to at this time. I've tried logging out and back in as well as a firefox.

This is extremely frustrating.

Thanks,

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 4, 2014

    Hi goldenretriever2014,

    I can understand your frustration. Especially since it sounds like everything was working well until now. What happens when you try to download files? Do you receive an error?  Are you on Mac OS or Windows (and what version of the OS are you running)? Do you have the same problem with any file that you try do download?

    Let's try this for starters...

    In addition to logging out, please clear the browser cache, and then log back in. It sounds like you've already tried multiple browsers, but you may want to try another supported browser as well (see System requirements | Acrobat.com for a list of supported browsers).

    Please let us know how it goes.

    Best,
    Sara

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices