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peggyb52
Participating Frequently
January 24, 2018
Question

converting a file

  • January 24, 2018
  • 1 reply
  • 650 views

When attempting to convert a file, Adobe keeps redirecting me to the subscription page.  Adobe won't open my file! My account shows current with a 12-month subscription beginning August 2017.  Contact Adobe directly is next to impossible.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 25, 2018

    Hi Peggyb,

    You are a subscriber of Adobe Export PDF, so you should be able to do the conversion easily without being redirected to the purchase page.

    Refer to the steps suggested to the forum thread- Bought ExportPro Subscription but still can't export PDFs to Word docs where similar issue has been discussed and resolved.

    Hope this work for you too, and if it doesn't then do let us know.

    Regards,

    Akanchha

    P
    peggyb52Author
    Participating Frequently
    January 25, 2018

    Did not work.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 26, 2018

    Please share the exact steps that you have been following. As well as the screenshot for the error message that you are getting.

    -Akanchha 

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