I pay yearly for my Adobe Acrobat specifically so I can convert PDF's to other formats (like PowerPoint, Word and Excel), converting from PDF to Word and Excel is always smooth, but every time I try to convert to PowerPoint it says I must pay for my account, which I already do. What gives? I am logged in with my Adobe email/password, it will let me convert Excel and Word, but not PowerPoint. Thanks in advance!
Hi Atespo,
Sorry to hear about the trouble.
We have checked your account and found an active subscription of Adobe Export PDF.
Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access online via- https://cloud.acrobat.com/exportpdf
You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.
Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.
For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841
Let us know if it still doesn't work.
Regards,
Akanchha
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