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janeta86444300
janeta86444300
Participant
April 24, 2018
Answered

Converting documents

  • April 24, 2018
  • 1 reply
  • 661 views

When I click convert I am constantly taken to the subscription page even though I am fully subscribed so no option comes up to convert. This has only started today, it has worked quite well up to now

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Janeta,

    Looking at your account information, we see that you are a subscriber of Adobe Export PDF subscription.

    Adobe Export PDF is an online service that you can use via web b  https://cloud.acrobat.com/convertpdf or

    You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    I assume that you have been trying to access your Adobe Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with "Adobe Reader DC" not "Acrobat DC" to access Adobe Export PDF and "Signed In" using correct email.

    For any troubleshooting step, you may refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Hope this works for you.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    April 25, 2018

    Hi Janeta,

    Looking at your account information, we see that you are a subscriber of Adobe Export PDF subscription.

    Adobe Export PDF is an online service that you can use via web b  https://cloud.acrobat.com/convertpdf or

    You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    I assume that you have been trying to access your Adobe Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with "Adobe Reader DC" not "Acrobat DC" to access Adobe Export PDF and "Signed In" using correct email.

    For any troubleshooting step, you may refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Hope this works for you.

    Regards,

    Akanchha

    janeta86444300
    janeta86444300Author
    Participant
    April 26, 2018

    Hello

    Many thanks for that - works perfectly that way.

    [Moderator has removed the personal information]

    Kind regards

    Janet Armstrong

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      April 27, 2018

      Perfect!

      Let us know if you need any further assistance.

      Regards,

      Akanchha

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