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njtaxlady
njtaxlady
Participant
Apr 20, 2015 9:33 PM UTC
Answered

converting from pdf to excel getting an error message

I'm trying to convert from a pdf file to excel in Adobe Pro.  I'm signed in.  I'm getting "an error occurred while trying to access the service" message.  Any suggestions?

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    Sara_ForsbergCorrect answer
    Inspiring
    Apr 21, 2015 5:25 PM UTC

    Hi njtaxlady,

    Are you able to log in via the web interface at https://cloud.acrobat.com? If so, click the ExportPDF tab, and the follow the prompts to convert your PDF file to Excel format.

    Best,

    Sara

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    6 replies

    Sara_ForsbergCorrect answer
    Inspiring
    Apr 21, 2015 5:25 PM UTC

    Hi njtaxlady,

    Are you able to log in via the web interface at https://cloud.acrobat.com? If so, click the ExportPDF tab, and the follow the prompts to convert your PDF file to Excel format.

    Best,

    Sara

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    njtaxlady
    njtaxladyAuthor
    Participant
    Apr 21, 2015 5:35 PM UTC

    It downloaded the file. While it didn’t open in excel it at least downloaded. I think it was the original file. Last night I just got error messages. I was just going to the right of the pdf file and logging in and choosing export. I’ve bookmarked the address you sent me. Thanks for your help.

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    Sara_Forsberg
    Inspiring
    Apr 21, 2015 6:26 PM UTC

    You're welcome. That error you describe does appear in Reader occasionally, and it can sometimes be resolved by signing out/signing back in. But the web interface is a nice quick way to get there as well.


    Best,

    Sara

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    pwillener
    pwillener
    Legend
    Apr 21, 2015 3:38 AM UTC

    With "Adobe Pro", do you mean Acrobat?  What version?

    Acrobat does not use the Acrobat.com online services; only Reader does (e.g. via ExportPDF).

    So what do you actually use: Acrobat, or the ExportPDF service?

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    njtaxlady
    njtaxladyAuthor
    Participant
    Apr 21, 2015 3:42 AM UTC

    It's Adobe Reader XI and I'm trying to Export my selected PDF file to Excel

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    pwillener
    pwillener
    Legend
    Apr 21, 2015 3:47 AM UTC

    Try to Contact Customer Care via chat (phone support is only available Mon-Fri during daytime).

    [topic moved to Document Cloud PDF services forum]

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