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njtaxlady
njtaxlady
Participant
April 20, 2015
Answered

converting from pdf to excel getting an error message

  • April 20, 2015
  • 2 replies
  • 941 views

I'm trying to convert from a pdf file to excel in Adobe Pro.  I'm signed in.  I'm getting "an error occurred while trying to access the service" message.  Any suggestions?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi njtaxlady,

    Are you able to log in via the web interface at https://cloud.acrobat.com? If so, click the ExportPDF tab, and the follow the prompts to convert your PDF file to Excel format.

    Best,

    Sara

    2 replies

    S
    Sara_ForsbergCorrect answer
    Inspiring
    April 21, 2015

    Hi njtaxlady,

    Are you able to log in via the web interface at https://cloud.acrobat.com? If so, click the ExportPDF tab, and the follow the prompts to convert your PDF file to Excel format.

    Best,

    Sara

    njtaxlady
    njtaxladyAuthor
    Participant
    April 21, 2015

    It downloaded the file. While it didn’t open in excel it at least downloaded. I think it was the original file. Last night I just got error messages. I was just going to the right of the pdf file and logging in and choosing export. I’ve bookmarked the address you sent me. Thanks for your help.

    S
    Sara_Forsberg
    Inspiring
    April 21, 2015

    You're welcome. That error you describe does appear in Reader occasionally, and it can sometimes be resolved by signing out/signing back in. But the web interface is a nice quick way to get there as well.


    Best,

    Sara

    pwillener
    pwillener
    Legend
    April 21, 2015

    With "Adobe Pro", do you mean Acrobat?  What version?

    Acrobat does not use the Acrobat.com online services; only Reader does (e.g. via ExportPDF).

    So what do you actually use: Acrobat, or the ExportPDF service?

    njtaxlady
    njtaxladyAuthor
    Participant
    April 21, 2015

    It's Adobe Reader XI and I'm trying to Export my selected PDF file to Excel

    pwillener
    pwillener
    Legend
    April 21, 2015

    Try to Contact Customer Care via chat (phone support is only available Mon-Fri during daytime).

    [topic moved to Document Cloud PDF services forum]

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