Skip to main content
J
jackiea44350307
Participant
December 4, 2017
Question

Converting pdf issue

  • December 4, 2017
  • 1 reply
  • 250 views

When I click convert, I receive a message that reads "an error occurred while signing in" however I am signed into my account already

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
December 5, 2017

Hi Jackiea,

As per the description given above, I assume that you are trying the conversion online via- https://cloud.acrobat.com/exportpdf ?

You may try with a different web browser and make sure that after signing in you are able to see your name at the upper right corner.

You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

Try this, and let us know it if it still doesn't work.

Regards,

Akanchha

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices