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Correct answer AkanchhaS8194121

Hi Thomas,

Could you please confirm how exactly you are trying to convert the pdf document? Is it through the web browser or using the desktop application?

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

If you are experiencing this issue with the Adobe Reader DC desktop application, then you may try the following-

1- "Sign Out" and "Sign In" in the application once.

2- You may turn the security software (if any) off for a while and check back.

"Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."

3- Check for update, open Adobe Reader>Help>Check for update.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 1, 2018

Hi Thomas,

Could you please confirm how exactly you are trying to convert the pdf document? Is it through the web browser or using the desktop application?

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

If you are experiencing this issue with the Adobe Reader DC desktop application, then you may try the following-

1- "Sign Out" and "Sign In" in the application once.

2- You may turn the security software (if any) off for a while and check back.

"Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."

3- Check for update, open Adobe Reader>Help>Check for update.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

Y
yinyang51695679
Participant
June 14, 2019

I have the same problem.  I used online adobe export, it worked OK before. But now, always give me conversion failed message.  Please help me to solve this problem.

AkanchhaS8194121
AkanchhaS8194121
Legend
July 5, 2019

Hey Yinyang,

Sorry, I couldn't respond to your issue reported above. Are you still getting the same "Conversion Error" above? Did you try all the troubleshooting steps suggested above?

Login on web using the new URL- https://documentcloud.adobe.com/link/home/ and try the same.

If you are still experiencing the same error, then please share the screenshot of the same. https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot 

Thanks,

Akanchha

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