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danielv35838271
Participant
February 23, 2018
Answered

Converting PDF to Word but transfers to subscription page

  • February 23, 2018
  • 1 reply
  • 610 views

I have subscribed to Adobe Export PDF which is expiring in June 2018. When I try to convert a PDF to word, it takes me to the subscription page. I am logged in while doing this, so obviouly not recognising that I am a paid-up subscriber. I've done a conversion a few months ago and it worked then. Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Danielv,

    Sorry for the delayed response.

    Could you confirm if you aren't trying to export pdf in Adobe Acrobat application: Identify the product and its version for Acrobat and Reader DC If yes, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution and try again.

    You may also export pdf in a web browser using this link: https://cloud.acrobat.com/exportpdf

    Thank You,

    Shivam

    1 reply

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    April 18, 2018

    Hi Danielv,

    Sorry for the delayed response.

    Could you confirm if you aren't trying to export pdf in Adobe Acrobat application: Identify the product and its version for Acrobat and Reader DC If yes, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution and try again.

    You may also export pdf in a web browser using this link: https://cloud.acrobat.com/exportpdf

    Thank You,

    Shivam

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