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ronitrinkov
Participant
Aug 3, 2014 4:29 AM UTC
Question

converting pdf to word. sign in problem

I downloaded the trial version of Adobe cloud; but when I try to convert a pdf file to word I get the message that there was a sign in problem

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    4 replies

    Anoop9178
    Participating Frequently
    Aug 6, 2014 7:48 PM UTC

    Hi,

    Please try activating Acrobat again.

    Open Acrobat -> Go to Help -> Deactivate.

    Now, re-launch the Acrobat and again Go to Help -> Activate.

    Check if that makes any difference.

    Regards,

    Anoop

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    colinj86469455
    colinj86469455
    Participant
    Nov 17, 2015 7:40 AM UTC

    I have the same problem.

    There is no 'acivate' under my HELP tab.

    When I click on 'sign in' a box appears momentarily on the screen then disappears.

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    Sara_Forsberg
    Inspiring
    Nov 18, 2015 5:41 PM UTC

    Hi colinj,

    Did you download Acrobat DC or Acrobat Reader? It's not necessary to activate Reader, but you would need a subscription to access the PDF to Word conversion option.

    Best,

    Sara

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