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R
ronitrinkov
Participant
August 3, 2014
Question

converting pdf to word. sign in problem

  • August 3, 2014
  • 1 reply
  • 840 views

I downloaded the trial version of Adobe cloud; but when I try to convert a pdf file to word I get the message that there was a sign in problem

    This topic has been closed for replies.

    1 reply

    A
    Community Manager
    Anoop9178Community Manager
    Community Manager
    August 6, 2014

    Hi,

    Please try activating Acrobat again.

    Open Acrobat -> Go to Help -> Deactivate.

    Now, re-launch the Acrobat and again Go to Help -> Activate.

    Check if that makes any difference.

    Regards,

    Anoop

    colinj86469455
    colinj86469455
    Participant
    November 17, 2015

    I have the same problem.

    There is no 'acivate' under my HELP tab.

    When I click on 'sign in' a box appears momentarily on the screen then disappears.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 18, 2015

    Hi colinj,

    Did you download Acrobat DC or Acrobat Reader? It's not necessary to activate Reader, but you would need a subscription to access the PDF to Word conversion option.

    Best,

    Sara

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