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michaelj45262154
Participant
May 15, 2017 3:42 PM UTC
Answered

Converting to Word after Activation

I just signed up and paid to be able to convert PDFs to Word documents but I'm getting an error message when trying to do so. Could it be because I'm trying minutes after signing up? Do I need to wait 24 hours?

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 15, 2017 8:29 PM UTC

Hi Michaelj45262154,

As mentioned above, that you have subscribed to covert the pdf to word document. To confirm the activation we have checked your account and found an active subscription of "Adobe Export PDF" which is an online service that you can access through https://cloud.acrobat.com/

Also, that works with Adobe Acrobat Reader DC. If you have not installed the Reader DC then you may install it through- Adobe Acrobat Reader DC Install for all versions

Your services should be up and running now.

And if it still doesn't work, then you may share the screenshot of the message that appears on the screen.

Regards,

Akanchha

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1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 15, 2017 8:29 PM UTC

Hi Michaelj45262154,

As mentioned above, that you have subscribed to covert the pdf to word document. To confirm the activation we have checked your account and found an active subscription of "Adobe Export PDF" which is an online service that you can access through https://cloud.acrobat.com/

Also, that works with Adobe Acrobat Reader DC. If you have not installed the Reader DC then you may install it through- Adobe Acrobat Reader DC Install for all versions

Your services should be up and running now.

And if it still doesn't work, then you may share the screenshot of the message that appears on the screen.

Regards,

Akanchha

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