Answered
Converting Word doc to PDF
I have purchased the PAK and still cannot convert a word doc to a PDF. It keeps saying that I need to subscribe and pay the $9.99...which I have already done. HELP!
MobileDeveloperCKCorrect answer
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Apr 22, 2015 4:09 PM UTC
wavchsr22,
I am sorry for the problem that you have experienced.
Would you perform the following steps so that we can troubleshoot the problem?
* In the Acrobat DC app, make sure that you are signed in with the same Adobe ID that you used to purchase the PDF Pack service.
* Check your subscription status via the web interface.
- Open a web browser.
- Go to https://cloud.acrobat.com/
- Tap/click your name in the upper right corner of the page to open the menu.
- Select "My Plan..." from the menu.
Does it accurately reflect the current plan you have?
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