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taylorb97602076
taylorb97602076
Participant
October 22, 2015
Question

Crash

  • October 22, 2015
  • 1 reply
  • 402 views

I am in need of serious help.  whenever I open Adobe reader for pdf files, it crashes my computer, freezes everything and I have to turn off my computer and restart it.  How do I fix this?  I tried to contact support for adobe, and it said to chat I needed to be a paying member, and there was no phone number that I could find.  If someone knows whats going on, or if you have a phone number for me to call adobe and talk to someone there about this issue, please help.

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    1 reply

    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    October 22, 2015

    Hi Taylor,

    What version of Reader and OS are you using?

    Does this happens when you open a specific pdf or perform a specific action on pdf?

    Regards,

    Rahul

    taylorb97602076
    taylorb97602076Author
    Participant
    October 22, 2015

    I have a windows 8 (upgraded to 10 recently) Toshiba laptop Satellite C55 Series.  The adobe is the free version you download online.  And, I can open adobe, but when I open it with a pdf file, it all crashes.  So only when a pdf is opened does it crash.  It won't let me do anything on the pdf at all, as soon as the pdf opens, and not a specific pdf, any pdf, then it crashes.

    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    October 26, 2015

    Hi Taylor,

    Please update your Adobe Reader program to the latest available version, Also mention the dot version you are using.

    Regards,

    Rahul

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