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Byhr
Participant
October 3, 2017
Answered

Crash! PDF export error: "Unable to fetch base_uris from files tier"

  • October 3, 2017
  • 1 reply
  • 864 views

https://cloud.acrobat.com/exportpdf

Since a couple of weeks ago, I'm having an annoying error when I try to use PDF Export.

Just after login it shows the below alert and kicks me out of the application.

Any help ?

This topic has been closed for replies.
Correct answer AnandSri

Hi Byhr,

I apologize for the inconvenience caused. Please refer to the following thread for the similar issue:

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…  Link: https://forums.adobe.com/thread/2377201

You can also refer to the following KB doc: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
October 3, 2017

Hi Byhr,

I apologize for the inconvenience caused. Please refer to the following thread for the similar issue:

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…  Link: https://forums.adobe.com/thread/2377201

You can also refer to the following KB doc: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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