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Participant
October 6, 2017
Question

Create Adobe PDF application saying trial expired despite subscription to PDF Pack

  • October 6, 2017
  • 3 replies
  • 907 views

The create adobe PDF application on my Word program says the trial has expired despite having a subscription to PDF Pack.  How can I make this recognize my subscription? This always worked previously.

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    3 replies

    AnandSri
    Legend
    October 6, 2017

    Hi Johnh,

    Please try the above-mentioned steps and keep us posted with the results.

    Regards,

    Anand Sri.

    AnandSri
    Legend
    October 6, 2017

    Hi Johnh,

    As per the description above, you are not able to use the Adobe PDFPack services as getting a  trial error, Is that correct?

    The record shows that you have an active subscription of Adobe PDFPack on your Adobe ID.

    You can use the services of Adobe PDFPack through the  online account, i.e. Sign in to Adobe Document Cloud at https://cloud.acrobat.com/convertpdf with your Adobe ID and password.

    If the free desktop version of Adobe Reader is installed, please sign out and sign back in with your Adobe ID and password and can use the services of PDFPack.

    You can install the reader from Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    Participant
    October 6, 2017

    Yes. That is right.

    Sent from my mobile device.

    John Hare, AIF(r) CPFA

    Director of Retirement Plan Services

    [Personal information removed by Moderator]

    _maria_
    Community Manager
    Community Manager
    October 6, 2017

    Hi,

    You posted your comment to the Using Flash Player forum.  I've asked that it be moved to the appropriate PDF-related forum so that someone may be able to better assist you.

    --

    Maria

    gener7
    Community Expert
    Community Expert
    October 6, 2017

    Moved to Document Cloud PDF Services which supports the PDF Pack.