Credit card charged twice and still can't convert pdf into word!

Hi, It seems my credit card was charged twice for my subscription. However, I'm not able to convert my pdf document into word. When I try and do this it just asks me to subscribe, even though I'm signed in. I tried to cancel one of my subscriptions and ended up in an annoying holding pattern where the available comments said to contact the adobe team, but when I went to the website where this contact was supposedly possible it directed me back to the community.