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juliek42804741
Participant
Sep 13, 2017 5:53 PM UTC
Answered

Critical Error message, base_uris

Trying to convert a pdf to Excel format and when I go to retrieve it from the cloud I get an error message, "we've encountered a critical error, please try again later.  Unable to fetch base_uris from files tier.  Please assist.

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AnandSri
AnandSriCorrect answer
Legend
Sep 13, 2017 6:59 PM UTC

Hi Juliek,

I apologize for the inconvenience caused. Please refer to the following thread for the troubleshooting steps: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…

Please keep us posted with the results.

Regards,

Anand Sri.

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1 reply

AnandSri
AnandSriCorrect answer
Legend
Sep 13, 2017 6:59 PM UTC

Hi Juliek,

I apologize for the inconvenience caused. Please refer to the following thread for the troubleshooting steps: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…

Please keep us posted with the results.

Regards,

Anand Sri.

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