Data Disappears

Forum|Forum|3 months ago
October 21, 2025
1 reply
53 views

I built documents to send for e-signature. The documents are complete when I send them, when they are returned after being signed, all the data that I entered is missing. This started happending last week. At first, only a few words or phrases were missing. Now entire pages are missing data.

creative explorer

Community Expert

@glamorous_Cadence8955 I noticed that this is from the 'Adobe Acrobat Online' discussion forum so, I would suggest try switching to the desktop application for the preparation and finalization steps. It may be a conflict between how you pre-filled the data and how the "Request E-Signatures" service processes the PDF form. Try that first...and if not tag me with a an @ name and maybe there is a different way to getting this resolve

m

Meenakshi Negi

Community Manager

Hi glamorous_Cadence8955,

Thank you for reaching out, and sorry about the trouble caused.

As mentioned, the data is missing when you receive the final signed document. Did you check if the data was available when you uploaded the document to send for signature?

Please confirm if you are referring to the information in the form fields or the other data in the form. It would be helpful if you could share the screenshot for reference. Also, could you check if this happens with a particular form or with all?

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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