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irmal74265031
Participant
Oct 8, 2015 3:42 PM UTC
Question

DC Pro will not save scanned documents

I am unable to save scanned documents. I also cannot scan both sides of my documents. It's probably a compatibility problem, however, I'm stuck with DC PRO because I'm committed to a one year subscription.

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    2 replies

    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    Oct 9, 2015 2:45 AM UTC

    Hi Irma,

    What happens when you try to save scanned document?


    Regards,

    Rahul

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    irmal74265031Author
    Participant
    Oct 9, 2015 2:40 PM UTC

    I get a pop up screen asking me where I want to save my document. I select a folder from “my computer” and the screen disappears without saving.

    I downloaded the desktop creative cloud and it allows me to save files there.

    It won’t let me scan two sided documents either.

    Irma

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