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capstoneo86926621
Participant
September 24, 2018
Answered

De-register Acrobat Pro from Creative Cloud

  • September 24, 2018
  • 1 reply
  • 719 views

Hello,

I purchased the Creative cloud (CC) for 2 pc's (Teacher /Student) and then the stand alone Acrobat Pro (AP) for a third PC,  Both got linked to the online same account as I used the same email to register.  I have made several calls and have a support ticket asking to have the AP de-registered from CC.  To no avail.

I am doing so as the third PC, which had CC installed previously, when I attempt to login to AP, am taken to CC login.  I have run the adobe cleaner via tech support, however as it is linked online, I am still taken to CC login.

Help is needed.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Moving this discussion to the Document Cloud PDF services forum.

    Capstoneo86926621, I would recommend that you cancel the Acrobat DC membership and then order it for a different e-mail/Adobe ID.  Acrobat DC is already included with a Creative Cloud membership.  Purchasing an additional membership does not increase the number of allowable activations under a particular e-mail address.  For more information on the cancellation process see Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services .

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 24, 2018

    Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    C
    capstoneo86926621Author
    Participant
    September 24, 2018

    Removed all CC items, reinstalled AP, when launching, was taken to CC login.

    What next.

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    September 24, 2018

    Moving this discussion to the Document Cloud PDF services forum.

    Capstoneo86926621, I would recommend that you cancel the Acrobat DC membership and then order it for a different e-mail/Adobe ID.  Acrobat DC is already included with a Creative Cloud membership.  Purchasing an additional membership does not increase the number of allowable activations under a particular e-mail address.  For more information on the cancellation process see Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services .

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