Disappointed

Forum|Forum|10 years ago
April 8, 2015
1 reply
713 views

Can someone help me please. With regards to your recent upgrade to the DC version I have lost all my content that was not stored in Recent. Years of work and information lost. Is there anyway to retrieve this? If I had know this would have happened I would have used a dropbox. Help please.

LP

This topic has been closed for replies.

Correct answer Sara_Forsberg

Hi lesleyp717,

Your files should not have disappeared. What do you see when you're logged on to https://cloud.acrobat.com and click Files? Do you see your files listed when you click Document Cloud on the left navigation? It could be that they're no longer on the Recent File list, but they shouldn't have disappeared.

Please let us know what you discover.

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi lesleyp717,

Your files should not have disappeared. What do you see when you're logged on to https://cloud.acrobat.com and click Files? Do you see your files listed when you click Document Cloud on the left navigation? It could be that they're no longer on the Recent File list, but they shouldn't have disappeared.

Please let us know what you discover.

Best,

Sara

lesleyp717Author

Participating Frequently

Hello Sara,

Does it usually take a very long time to get on to the link that you shared with me? It is taking forever, I will keep at it. I really appreciate your timely response and stand in hope that the files are there. Will contact you when I get in.

S

Sara_Forsberg

Inspiring

Hi Hi lesleyp717,

No, it shouldn't take very long to load. I just tried it myself to make sure that everything was OK on our end. You may want to clear your browser cache and try again, or log in using a different browser.

Best,

Sara

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded