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August 11, 2014
Question

Do you have a phone number to call? This is ridiculous!!!

  • August 11, 2014
  • 1 reply
  • 628 views

Is there a real person somewhere in your organization???

Mail Delivery Subsystem <mailer-daemon@googlemail.com>

3:14 PM (1 minute ago)

to me

Delivery to the following recipient failed permanently:

     storemanager@adobe.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain adobe.com byadobe.com.mail5.psmtp.com. [64.18.5.10].

The error that the other server returned was:
550 No such user - psmtp

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=mime-version:in-reply-to:references:date:message-id:subject:from:to
         :content-type;

        bh=Unixacj23Xpfgzi+IvNA6pFiAVg2Vis8XLrNdVIz43o=;
        b=xoExngHmYjnJl0Yv27y14T91j6rnBZmhNbLHQiqIojlyjHD5uM+ThujW07ft/9sFUd
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         FPRQ==
MIME-Version: 1.0
X-Received: by 10.60.134.76 with SMTP id pi12mr104553oeb.0.1407788049159; Mon,
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In-Reply-To: <5370373.1155.1407506284984.JavaMail.jrun@da1snv004a>
References: <5370373.1155.1407506284984.JavaMail.jrun@da1snv004a>
Date: Mon, 11 Aug 2014 15:14:09 -0500
Message-ID: <CADN05cA2FzYhe-wa04zghVkG++-6wEVNo2g8dbbeXWqihHSWRg@mail.gmail.com>

Subject: Re: Your Adobe Order number: AD013475946
From: William Summers <willsummers1@gmail.com>
To: storemanager@adobe.com

Content-Type: multipart/alternative; boundary=047d7b47201296e2210500603282


I am trying to cancel this order for a product that won't work on my Mac
and I won't pay for a monthly subscription for something that was so poorly
described as to cause me to waste any time ordering. Don't you people use
the telephone anymore?!!!? I plan to call my credit card company and have
home refuse to pay this monthly fee.


On Fri, Aug 8, 2014 at 8:58 AM, Adobe Systems Incorporated <
storemanager@adobe.com> wrote:

>      [image: Adobe Creative Cloud]
> Hi William Summers,
>
> Thanks for subscribing to Acrobat Standard subscription (one-year). Here's
> a snapshot of your order and steps for getting started.
>          Subscription order details:    [image: Acrobat Standard
> subscription (one-year)]Acrobat Standard subscription (one-year)

> (Windows,Multiple Languages)           *Subscription price * *US$14.99/mo*
>
>
> For complete details, just click your order number (*AD013475946*
> <http://www.adobe.com/go/account_orders_us>) and log in with your Adobe
> ID (*WILLSUMMERS1@GMAIL.COM* <http://www.adobe.com/go/account_orders_us>)
> and password.

>              Here's how to get started:        Sign in to your * Acrobat

> Standard subscription (one-year) * <https://cloud.acrobat.com> account

> with your Adobe ID and password.

>        If you need support, visit the *Help pages*
> <https://www.acrobat.com/misc/en/contact-support.html>.
>
>

> Your 12-month plan is billed each month for the duration of your 1-year
> commitment. Your credit card will be charged the fees stated at the time of
> purchase plus applicable taxes each month. Your plan will start as soon as
> your credit card is successfully charged and will renew automatically each
> year until you cancel your plan. Price may change at the end of your
> subscription period. You may cancel your plan at any time by accessing your
> Account information on the subscription manager or by calling your regional
> Adobe customer service center. Plans cancelled within the first 30 days

----- Message truncated -----
    This topic has been closed for replies.

    1 reply

    Inspiring
    August 11, 2014

    Hi Summers,

    I apologize for your frustration. Here is the contact information (for both phone and chat): Contact Customer Care. Click Still Need Help? Contact Us at the bottom of the screen and an Adobe Customer Care agent should be able to take care your subscription cancelation quickly.


    Best,

    Sara