Inspiring

Answered

Doc doesn't appear in Fill & Sign app to attach my signature.

Forum|Forum|8 years ago
December 9, 2017
2 replies
3575 views

When I click on the fill and sign button, I get the next page but the document is missing.

This topic has been closed for replies.

Correct answer kjhmcc

Un- and re-installing worked. Thank you.

On Friday, December 22, 2017, 1:43:47 PM CST, Akki_24 <forums_noreply@adobe.com> wrote:

Fill and sign is not working. When I click on it, the doc doesn't appear for me to attach my signature.

created by Akki_24 in Document Cloud PDF services - View the full discussion

Hi Kevin,

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most latest version.

Release Notes

Adobe Acrobat, Reader

Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps.

Adobe Acrobat Reader DC Install for all versions

-Akanchha

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kjhmccAuthor

Inspiring

By the way, not only is this problem still unresolved, but now I can't save a downloaded PDF. Please help.

AkanchhaS8194121

Legend

Hi Kevin,

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most latest version.

Release Notes | Adobe Acrobat, Reader

Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps.

Adobe Acrobat Reader DC Install for all versions

-Akanchha

kjhmccAuthorCorrect answer

Inspiring

Un- and re-installing worked. Thank you.

On Friday, December 22, 2017, 1:43:47 PM CST, Akki_24 <forums_noreply@adobe.com> wrote:

Fill and sign is not working. When I click on it, the doc doesn't appear for me to attach my signature.

created by Akki_24 in Document Cloud PDF services - View the full discussion

Hi Kevin,

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most latest version.

Release Notes

Adobe Acrobat, Reader

Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps.

Adobe Acrobat Reader DC Install for all versions

-Akanchha

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10059222#10059222 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10059222#10059222

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Document Cloud PDF services by email or at Adobe Community

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AkanchhaS8194121

Legend

Hi Kjhmcc,

What is the exact location of the document where its saved? Is it saved locally on your computer or is it saved on online storage?

Try changing some preferences settings of the application and see if that helps.

Launch Acrobat>Edit>Preferences>General>Check "Show online storage when opening/saving files"

Also, check with another document to see if that is also causing the same problem.

Let us know the update on this

Regards,

Akanchha

kjhmccAuthor

Inspiring

I did as you suggested, and there was no improvement.

I also typed a sample Word doc and saved it as a PDF on my desktop and also on Dropbox. The problem remained even after I followed through with your recommendation. The first image below is the PDF saved on my desktop as a PDF. The second image is what I see after I click on "Fill & Sign" for both desktop and Dropbox.

This version of the PDF preview showed up on my laptop several weeks or months ago (I don't remember downloading it), and the "Fill & Sign" worked initially but not for the past couple weeks. BTW, I never had a problem like this with the former PDF preview.

kjhmccAuthor

Inspiring

I have a Macbook Pro, so I won't be able to repair the installation.

Per your instructions, when I checked for impending updates, this was the message (I assume there are no updates):

This is my product version:

I also have this plan:

Adobe PDF Pack, Annual‎

At this point I should be reimbursed for the time I cannot use all of the features of this plan.