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youthful_character8594
Participant
March 12, 2025
Answered

Document conversion rules

  • March 12, 2025
  • 2 replies
  • 251 views

I recently used the Adobe platform to convert a DOCX document to a PDF file. I didn't have an account at the time and didn't realise this was necessary in order to retrieve the file. I'm just wondering if that file has been deleted or is still sitting on Adobe's server.

Can anyone enlighten me?

Thank you in advance.

    Correct answer Meenakshi Negi

    Hi youthful_character8594,

     

    Thank you for reaching out.

     

    If you do not sign in after converting the file, it will be deleted from the server shortly. It is not possible to retrieve that file now. 

    For more information, refer to the information in the following help document: https://adobe.ly/3XQWkUX. 

     

    Thanks,

    Meenakshi

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    March 13, 2025

    Hi youthful_character8594,

     

    Thank you for reaching out.

     

    If you do not sign in after converting the file, it will be deleted from the server shortly. It is not possible to retrieve that file now. 

    For more information, refer to the information in the following help document: https://adobe.ly/3XQWkUX. 

     

    Thanks,

    Meenakshi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 12, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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