Documents are not printing from some one elses laptop

Question

Hi there,

I have some PDF documents that work perfectly fine on my laptop. I cqan edit them and do all the stuff that needs to be done, especially printing. I even tested on a colleagues laptop and she could print them as well. However, when I send the documents to someone else, they receive a message that just says there's a printing error. Nothing more.

I believe it might have someoething to do with the message that pops up for them saying (The font "EMBEDDED_2d7+SymbolMT" contains a bad /BBox) below, as this only pops up for the 3 documents that they can't print.

Please help!

Meenakshi_Negi · Answer

Hi Alec360484249sxf,

Thank you for reaching out.

It seems that the font got corrupted while creating the PDF. Please refer to this link what is a bad /BBox ?? (Scan and Optimize) with a similar issue for more details.

Please let us know if the issue occurs only with the particular files. If yes, could you please let us know how the PDF was created. Share the PDF us so we can check it.

Thanks,

Meenakshi

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