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Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 28, 2024

Hi ravmitterhoff,

 

Thank you for reaching out.

 

Try clearing the cache and cookies for the browser. Try opening the account on the new incognito window on Chrome once. Check if you experience the same behavior.

Please let us know if the issue occurs with a particular document or with all. Share the screenshot of the message you receive.

 

Thanks,

Meenakshi

ravmitterhoff
ravmitterhoffAuthor
Inspiring
March 7, 2024

I did all of the above and I still cannor see my files

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 7, 2024

Hi ravmitterhoff,

 

Did you try any alternate browsers? 

Please let us know when did you start experiencing this behavior. Also, confirm the email address used to sign into the account in the private message. You may initiate a private message using the envelope icon at the top right corner of this community page. We will share the details with the team so they can check it from the backend. 

 

Thanks,

Meenakshi

 

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