Download button not working on-line in either Safari or Firefox

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Need assistance. It is converting my file online but not allowing me to download it. I hit the download button and it is nowhere to be found in my download folder or anywhere else on my computer. Was working fine just a few days ago and now not working. Please help.

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RahulTyagi_Correct answer

Participating Frequently

Hi Trevor,

I would recommend you to try clearing the cache and cookies of the browser, and then try again.

If that doesn't help, Try using Chrome Browser.

Please let me know if it works for you.

Rahul Tyagi

RahulTyagi_Correct answer

Participating Frequently

Hi Trevor,

I would recommend you to try clearing the cache and cookies of the browser, and then try again.

If that doesn't help, Try using Chrome Browser.

Please let me know if it works for you.

Rahul Tyagi

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T

trevorl52409314Author

Participant

Your suggestion fixed the issue! Thanks:)

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RahulTyagi_

Participating Frequently

Hi Trevor Lay,

You're welcome!! I am glad i was able to help you!

Regards,

Rahul

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