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williams39549177
Participant
March 30, 2015
Answered

Download error

  • March 30, 2015
  • 2 replies
  • 445 views

I ordered Adobe Acrobat online and did not get an email to download.  If i track the order number it does not recognise it.  Why is this ?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi williams39549177,

    I've checked your account. Your order is still pending. But, you can download your software from this page: Download Acrobat products | Standard, Pro | XI, X. Once it's installed, and your order has processed, you'll be able to "activate" your software by signing in with your Adobe ID and password.

    Best,

    Sara

    2 replies

    S
    Community Manager
    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    March 31, 2015

    Hi williams39549177,

    I've checked your account. Your order is still pending. But, you can download your software from this page: Download Acrobat products | Standard, Pro | XI, X. Once it's installed, and your order has processed, you'll be able to "activate" your software by signing in with your Adobe ID and password.

    Best,

    Sara

    Ned Murphy
    Ned Murphy
    Legend
    March 30, 2015

    Phone support | Orders, returns exchanges

    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 30, 2015

    Moving this discussion to the Adobe Acrobat.com Services forum.

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