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O
Ocean
Participant
July 7, 2026
Question

Download error after trying to download PDFs from Organize Pages

  • July 7, 2026
  • 1 reply
  • 22 views

On Adobe Acrobat webpage, after organising my PDFs and splitting the PDFs into multiple files, when I select all files and click download, the download error in the screenshot pops up. I have been able to do this all the time previously and this error started popping up 2 weeks ago so I’m unsure what has changed. I have to now manually download all the PDFs one by one. The error even pops up after I tried downloading just two of the files with each file being less than 500KB. 

My workflow is: Put the large PDF into Organize Pages, deleting the pages I don’t want, then save, then click organize pages again shown on the side bar under other tools, then split into multiple files shown on the side bar, then split, then select all and download. 

 

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 7, 2026

    Hi Ocean,


    Thank you for reaching out, and sorry for the trouble caused.



    As mentioned, you have split a PDF into multiple files and are trying to download them all at once. However, in your Acrobat web account, you can only download one PDF at a time. Unfortunately, downloading multiple files simultaneously is not possible because the system is designed this way.


    If you have any questions, please let us know.


    Thanks,

    Meenakshi

    O
    OceanAuthor
    Participant
    July 7, 2026

    Hi Meenakshi, 

     

    Thank you for your response. I was able to do this for months until 2 weeks ago, is this part of a new update that now prevents me from downloading multiple files simultaneously?

     

    Thanks.

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 7, 2026

    Hi Ocean,

     

    Please confirm if you were able to upload multiple files at once from the Acorbat web account or only the files you used to split. We will get this reviewd by the team and share an update.

     

    Thanks,

    Meenakshi

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