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Peter J Field
Participant
August 3, 2014
Question

Download/Open .pdf files with Windows 8.1 - Help needed urgently!

  • August 3, 2014
  • 1 reply
  • 1906 views

Hi, all. I hope this is not a stupid question, but can someone please help with downloading/opening .pdf files?

I am running Adobe Acrobat XI Pro, latest version (no updates available) on a Windows 8.1 platform. When I attempt to download a .pdf file (ANY .pdf file!), my system gives me this error message -

"Adobe Acrobat does not support Internet Explorer's 64-bit mode. Either install the latest version of Adobe Reader, or disable 64-bit mode in Internet Explorer"

I find this baffling. If I could find a later version of Reader than what I have, I would like to try it - but, Adobe updates tells me I have the latest version of Reader. Also, as above, I have the latest version of Acrobat - if Reader could support 64-bit, surely Acrobat XI Pro could?

Can some kind person please help?

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    August 3, 2014

    What is your IE version?  This may help: http://support.microsoft.com/kb/2716529

    If you still cannot open online PDF docs in IE, try to download them to your local disk by right-clicking on the link, then select Save Target as.

    P
    Peter J FieldAuthor
    Participant
    August 4, 2014

    Hi, Pat. Thanks for your interest. I have IE v 11.0.9600.16663, so the regedit fix will not work on this version. Also, I have located one of the documents I wish to download, but when I right-click, there is no option "Save Target AS...". I am now at the "tearing hair out" stage!!!

    By the way, help is needed, not "nedded" - must be a sign of my frustration.

    S
    Sara_Forsberg
    Inspiring
    August 4, 2014

    Hi Peter,

    (I updated your title, so now help is indeed, "needed," and not "nedded." Been there myself plenty of times.)

    In any case, is it possible that you're running Reader X, and have the latest updates of that? If so, please consider downloading Reader XI, and make sure you're running version 11.0.07. And, this document offers instructions for setting up your browser to display PDFs when you're using Acrobat XI or Reader XI: Acrobat Help | Display PDF in browser | Acrobat, Reader XI

    Please let us know how it goes.


    Best,

    Sara

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