downloaded export then pro, need to get a refund on export

Forum|Forum|11 years ago
April 22, 2015
6 replies
765 views

Hi

The other day I downloaded Adobe Export. It wasn't sufficient, so I subscribed to Adobe Pro. Since Pro has an export function, I would like to cancel the Export product and get a refund. I did cancel the auto-renew, but I'm still signed up until April of 2016. Can anyone provide help? I'd like to contact Adobe directly to ensure that this issue is address, but I can't find a direct contact / email for help.

Thanks everyone for your assistance!

This topic has been closed for replies.

Correct answer pwillener

See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

[topic moved to Document Cloud PDF services forum]

pwillenerCorrect answer

Legend

See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

[topic moved to Document Cloud PDF services forum]

jsburns4Author

Participant

That works for other products, but with Export (only), it states that it was cancelled effective April 2016. It will not allow me to cancel, in fact, it has a link that says "restart". I don't know if it was cancelled, or not, and I don't know how to verify if it has. If it said it was cancelled effective April 2015, I'd be fine - but it does not.

Thanks again -

pwillener

Legend

I suggest that you Contact Customer Care.

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.