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jsburns4
jsburns4
Participant
Apr 22, 2015 2:45 AM UTC
Answered

downloaded export then pro, need to get a refund on export


Hi

The other day I downloaded Adobe Export.  It wasn't sufficient, so I subscribed to Adobe Pro.  Since Pro has an export function, I would like to cancel the Export product and get a refund.  I did cancel the auto-renew, but I'm still signed up until April of 2016.  Can anyone provide help?  I'd like to contact Adobe directly to ensure that this issue is address, but I can't find a direct contact / email for help.

Thanks everyone for your assistance!

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pwillener
pwillenerCorrect answer
Legend
Apr 22, 2015 3:53 AM UTC

See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

[topic moved to Document Cloud PDF services forum]

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6 replies

pwillener
pwillenerCorrect answer
Legend
Apr 22, 2015 3:53 AM UTC

See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

[topic moved to Document Cloud PDF services forum]

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jsburns4
jsburns4Author
Participant
Apr 22, 2015 4:50 AM UTC

That works for other products, but with Export (only), it states that it was cancelled effective April 2016.  It will not allow me to cancel, in fact, it has a link that says "restart".  I don't know if it was cancelled, or not, and I don't know how to verify if it has.  If it said it was cancelled effective April 2015, I'd be fine - but it does not.

Thanks again -

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pwillener
pwillener
Legend
Apr 22, 2015 6:21 AM UTC

I suggest that you Contact Customer Care.

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