Downloading blank when I change the name of a file

Question

For the past week when I go to download a file and rename it before I download it it downloads blank.  How can I fix  this?

Tariq Ahmad · Answer

Hi @Bonnie39052594l0hk,

Thanks for reaching out. There are many variables to consider, such as which file format and which Adobe App or service you are using. And why do you think downloading the file is related to Adobe Apps or services?

Have you tried using a different browser? If this is your office SharePoint or network drive, have you tried contacting your IT support?

Please help us with the requested information so we can assist you better.

Best regards,
Tariq | Adobe Community Team

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