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Downloading PDF issues

Forum|Forum|11 months ago
March 18, 2025
2 replies
607 views

I had my taxes done by Turbo tax this year. When I view my PDF online all looked fine. HOWEVER, When I download it half of the document showed no text on my state return. It showed numbers but no text identifying each line. I have never seen a PDF do this before. What the heck is the issue?

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Correct answer Meenakshi Negi

Does Adobe have any idea when that will be fixed? Seriously, who needs to be audited?

Hi All,

Thank you for your patience.

Please try updating the application to the latest optional update version. In Acrobat, go to Help > Check for updates.

After updating the application, try rebooting the machine. Then, check if you can view the PDFs without any issues.

For more information on the latest optional update, refer to the following page: https://adobe.ly/4iwHevU.

Let us know how it goes.

Thanks,

Meenakshi

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I use a 2015 iMAC.

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Community Expert

Windows or Mac?

Participating Frequently

I use a 2015 iMAC

Community Manager

Community Manager

Hi coventrybird and rcoventry,

Thank you for reaching out.

This is a known issue currently. The team is working on this, and the fix will be available in a future release.

We will update you once the fix patch will be available.

We appreciate your patience.

Thanks,

Meenakshi