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Rodney Gerard Brown
Participant
August 18, 2014
Question

Duplicating Annual Renewal Payment

In trying to change my credit card number and expiry date in order to renew, the system has assumed that I am a new person applying. Unless altered I will subscribe to Adobe Acrobat twice per annum. How does one go about correcting this?

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    1 reply

    Sara_Forsberg
    Inspiring
    August 18, 2014

    Hi Mr. Brown,

    I checked your account and see that you do have two subscriptions to ExportPDF; one placed back in September 2012, and one placed today. I would like to cancel the new order for you, but it is currently processing, so I'll have to wait until processing is complete. Then, I'll cancel that and process a full refund.

    To change your credit card number, please log in to www.adobe.com, and find your plan under My Plans & Products. Click Manage Plan, and then Manage Payment Details. You can change your credit card number here without fear of creating a second subscription.

    Best,

    Sara

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