Skip to main content
A
ali__2517
Participant
September 13, 2025
Question

E-signature nor working

  • September 13, 2025
  • 1 reply
  • 89 views

E-signature not working, One of the main reasons I purchased adobe was for this e-signature purpos

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
September 14, 2025

@ali__2517 it could be a server-side issue on Adobe for maintenance, you can check here, https://status.adobe.com

Also, you can double-check the file permission that the PDF isn't read-only, password-protected, or restricted from being edited. Some PDFs are locked to prevent any changes, including signatures.

m
A
ali__2517Author
Participant
September 28, 2025

Thank you dear, i tried everything and still couldnt get it to work

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 29, 2025

Hi ali__2517,

 

Thank you for reaching out, and sorry about the trouble caused.

 

We checked your account with the email address you used to sign in on the community page and saw that the Acrobat Sign account linked to your email shows as inactive. If you have an active subscription, please reach out to the support team to get your account activated. Please refer to the information in the following help document: https://adobe.ly/4gNTkRr. 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices