Question

E-Signing temporarily Not Available

Forum|Forum|5 months ago
December 12, 2025
1 reply
184 views

In Acrobat Online, I get the following message when clicking "Request E-signature":

"E-signing services are temporarily unavailable. Please try again later."

In the desktop version,, I get this message when I click "Specify where to sign":

"Authentication failed"

In other words, no E-signing is possible, although my account looks fine. Could you please tell me if it is a server issue or something else please?

creative explorer

Community Expert

@ramona_5800 according to the Adobe Status, https://status.adobe.com, the Document Cloud is green; I would clear your history, cache and cookies of your web browser; restart your computer and try again

m

Meenakshi_Negi

Legend

Hi ramona_5800,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address provided on this community page. The account shows as inactive.

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4rM2RxM.

If you are using an alternate email, please share the email address in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Please don't hesitate to contact us if you need assistance.

Thanks,

Meenakshi

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