Earlier saved files disappear following the buying of creative cloud subscription

Question

For years I entrusted my most important pdf files to the free document cloud pdf services through my Adobe account. Worked great. However, this month I bought a subscription to creative cloud. As a result it seems all my earlier saved pdf documents have disappeared. Now the document cloud PDF services simply says: "There aren't any files in Document Cloud yet". Does this means all my saved files have gone? Is there any way to get access to my previously saved files?  I entrusted these documents to Adobe given their claim that this service is reliable.

Meenakshi_Negi · Answer

Hi there,

As you have purchased the creative cloud subscription, that will make no changes in the PDFs that were saved on document cloud. Please ensure that you are looking for the PDFs in Document Cloud not in Creative Cloud account. Both are two different cloud accounts.

To access the document cloud, open this link https://documentcloud.adobe.com/ and sign in using your Adobe ID.

Also,

Let us know if you still experience any issue.

Regards,

Meenakshi

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