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fgrths2
Participant
February 3, 2015
Answered

Email spoofing?

  • February 3, 2015
  • 1 reply
  • 484 views

I receive an email stating my adobesend account has expired, but it appears to be function fine. The reason presented is that:

 

Dear William F

     Your Adobe® Send subscription has expired. Either you have decided not to renew, or we were unable to receive payment of your fee.

      If you did not intend to cancel and wish to reactivate your subscription, it’s important that you update your account or payment information now.*

 

I reviewed my records and they appear to be fine and I am able to Login to my account without any problem. Why is this?

Thank you

@

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi William,

    I think the email you received is legitimate. I checked your account, and you had both an Adobe SendNow subscription (which expired a few days ago), and a current Adobe Send subscription. I'll go ahead and cancel the expired subscription so that you don't receive any more email about it. You can continue to log in to your Adobe Send subscription, and use that to send your files.


    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    February 3, 2015

    Hi William,

    I think the email you received is legitimate. I checked your account, and you had both an Adobe SendNow subscription (which expired a few days ago), and a current Adobe Send subscription. I'll go ahead and cancel the expired subscription so that you don't receive any more email about it. You can continue to log in to your Adobe Send subscription, and use that to send your files.


    Best,

    Sara

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