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M
manuelad78574605
Participant
February 14, 2019
Question

Encountering error when trying to close commenting process

  • February 14, 2019
  • 1 reply
  • 1066 views

Hello,

in our department we are trying to manage our releases and corrections via the Adobe Document Cloud.

Unfortunately, some colleagues have  problems when closing the process of documenting. They get an error message and the interface freezes. Do you have an idea ahead what it might be? Thank you for your support.

Manuela

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
February 14, 2019

Hi Manuela,

Could you please help us with the exact error message that you were getting? Or translate the message displays in screenshot above?

What is the exact version of Adobe Acrobat/Reader as well as the OS you are working on? Open Acrobat>About Acrobat

Seems its a work computer and an enterprise deployment? Please help us with more information to understand the issue clearly. 

Regards,

Akanchha

M
manuelad78574605Author
Participant
March 4, 2019

Hey Akanchha,

We are working on iMacs, OSX Mojave, Version 10.14.

The Release Version of Acrobat X is 2019.010.20069 on a work computer.

Regards,

Manuela

AkanchhaS8194121
AkanchhaS8194121
Legend
March 5, 2019

Hi Manuela,

Thanks for sharing the further details, now I can see the details in dialog box.  As mentioned above few of colleagues get the error message while finishing commenting in shared review. Seems Ask them to use a different web browser or clear cache and cookies for the current one to complete the review.

Thanks,

Akanchha

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