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johnm10619167
Participant
January 26, 2015
Answered

Eport PDF

  • January 26, 2015
  • 1 reply
  • 523 views

I paid for PDF Export Receipt No AD006060995AU but nothing has happened from [private information removed by moderator]

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi John,

I've checked your account: That particular subscription was renewed back on November 24 2014, but it looks like you've since turned off auto-renewal.

However, you should be able to use your subscription until the next billing period. What happens when you try to log in?

Are you able to log in directly to https://cloud.acrobat.com/exportpdf? (We have heard reports recently that customers are unable to log in via Reader.).

Best,

Sara

1 reply

S
Sara_ForsbergCorrect answer
Inspiring
January 26, 2015

Hi John,

I've checked your account: That particular subscription was renewed back on November 24 2014, but it looks like you've since turned off auto-renewal.

However, you should be able to use your subscription until the next billing period. What happens when you try to log in?

Are you able to log in directly to https://cloud.acrobat.com/exportpdf? (We have heard reports recently that customers are unable to log in via Reader.).

Best,

Sara

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