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I paid for PDF Export Receipt No AD006060995AU but nothing has happened from [private information removed by moderator]

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Sara_ForsbergCorrect answer

Inspiring

Hi John,

I've checked your account: That particular subscription was renewed back on November 24 2014, but it looks like you've since turned off auto-renewal.

However, you should be able to use your subscription until the next billing period. What happens when you try to log in?

Are you able to log in directly to https://cloud.acrobat.com/exportpdf? (We have heard reports recently that customers are unable to log in via Reader.).

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi John,

I've checked your account: That particular subscription was renewed back on November 24 2014, but it looks like you've since turned off auto-renewal.

However, you should be able to use your subscription until the next billing period. What happens when you try to log in?

Are you able to log in directly to https://cloud.acrobat.com/exportpdf? (We have heard reports recently that customers are unable to log in via Reader.).

Best,

Sara

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