error 1002

Question

Hi all,I'm trying to install Acrobat DC using Acrobat_DC_Set-Up downloaded.The installation stops 'couse the impossibility to update Creative Cloud desktop (error 1002)No usefull suggestions from the support center, nobody to contact.Anybody can halp me?Thx in advance

Meenakshi_Negi · Answer

Hi Andrea,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html.

You may also try installing the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

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