Error- Currently Unavailable, Unable to get started or access the Adobe PDF.

Question

When I open my email from Adobe confirming my purchase of the package, I click on 'Get Started' and get sent the message attached above. I purchased the package several days ago and I am still unable to access the Adobe package which I paid for.... ??

Unavailable

AkanchhaS8194121 · Answer

Hi Jackl71948188,

Sorry for the delay in response.

We have checked your account and see an active subscription of Adobe PDF Pack.

As PDF Pack is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

You may try login in online with the help of the Url shared above and Sign In using your Adobe ID and password under which the subscription is registered.

Let us know if it you still experience the same problem.

Regards,

Akanchha

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