Skip to main content
Participant
April 16, 2025
Answered

error message

  • April 16, 2025
  • 1 reply
  • 661 views

The instruction at 0x0000000050BC8E6D referenced memory at 0x0000000000000018. The memory could not be read.

What doea it all mean????

Correct answer S_S

Hi @Jurek48,

 

Hope you are doing well. Sorry for the trouble with Acrobat.

 

Would you mind letting us know of a few details for further investigation:

1. The app version number you use;

2. The OS version;

3. When does the issue occur;

4. logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

 

In the meantime, please update the app to the latest version (2025.001.20458) for the best experience.


Regards,
Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
April 16, 2025

Hi @Jurek48,

 

Hope you are doing well. Sorry for the trouble with Acrobat.

 

Would you mind letting us know of a few details for further investigation:

1. The app version number you use;

2. The OS version;

3. When does the issue occur;

4. logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

 

In the meantime, please update the app to the latest version (2025.001.20458) for the best experience.


Regards,
Souvik.

Jurek48Author
Participant
April 16, 2025

All good. Your very nice agent sorted my issue on line
Many thank for reaching back
Kind regards
Jerzy (Jurek) Brodzki
Phone: [PII removed by moderator]

Participant
June 3, 2025

What resolution were you given for this issue?